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A Change Was Not Made or Was Refused

A Zinn® Ads change was not sent or was refused? Each reason it can show, from a spend ceiling to the kill switch, and what to do about each one.

Zinn®, our Viking, reading his checklist beside a measurement rising over time.

Short answer

Each change that was not sent says why: it would cross your spend ceiling, the ceiling is in another currency, the kill switch is on, the account is paused or disconnected, it needs reconnecting, or a payment needs sorting out. Google can also refuse a change.

Why it happens

Every safety rule is checked before a change is sent, so a change that was refused has changed nothing in your account.

What to do

  1. Above a spend ceiling: raise the ceiling, or leave the budget as it is.
  2. Ceiling in another currency: set the ceiling again in the account's own currency.
  3. Kill switch on or account paused: press Allow changes again or Resume, then approve the change.
  4. Needs reconnecting: sign in to the ad platform again.
  5. A payment to sort out: changes start again once it is paid.
  6. Held until a sale or by your return target: the raise waits for your approval.
  7. Google refused it: Google did not accept the change, so nothing was changed.

Related pages: Spend limits and kill switch

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